Frequently Asked Questions

Yes. Before your order ships, you can cancel it for any reason — just email shop-support@notta.ai with your order number. Once you have received the shipping confirmation, the order can no longer be cancelled. In that case, please request a return after the item arrives.

If your order has not shipped yet, contact us at shop-support@notta.ai and we will do our best to help. After the order has shipped, we cannot change the contents or the delivery address.

First, please check your spam or promotions folder. You can also review your order history at account.notta.ai/orders. If you still cannot find it, contact us and we will resend the confirmation.

Enter the code in the discount field in your cart or at checkout, and the discount will be applied before payment. Unless stated otherwise, codes cannot be combined with other promotions, and each code has its own conditions such as an expiry date or a minimum purchase amount.

• Credit and debit cards: Visa, Mastercard, American Express, JCB, Diners Club, Discover
• Convenience store payment: 7-Eleven, FamilyMart, Lawson, Ministop
• Bank transfer: Pay-easy
• Digital wallets: Apple Pay, Google Pay, Shop Pay

You can see the full list at checkout.

Within 7 days of placing your order. We ship after the payment is confirmed, so your item arrives sooner the earlier you pay. Card and digital wallet payments are completed at the time of the order.

The payment method cannot be changed once the order is placed. If your order has not shipped yet, we can cancel it so that you can place a new order with the method you prefer. Please contact us at shop-support@notta.ai.

Shipping is free on all orders.

Yes. All prices shown on this store include consumption tax.

We ship within 1–2 business days of your order. Delivery then takes 1–2 days for most of Japan, and 3–5 days for Hokkaido, Okinawa, and remote islands. We do not ship on weekends or public holidays.

Yamato Transport or Japan Post.

Once your order ships, we send a confirmation email with a tracking link. You can also check the status from your order history at account.notta.ai/orders.

The carrier leaves a delivery notice. Please arrange redelivery within the holding period shown on the notice. If the package is returned to us because it was not collected in time, reshipping may incur a fee.

This store ships within Japan only.

Please contact us at shop-support@notta.ai and we will check on it. Delivery can be delayed by weather, traffic, peak seasons, or similar circumstances; if we expect a delay, we will let you know by email.

You can return an item for any reason within 30 days of delivery, as long as it is unopened and unused. We refund the full price of the item. Return shipping is at your expense. If the item is faulty, different conditions apply — see “There is a problem with my item” below.

Unfortunately not. We cannot accept returns of items that have been opened, show signs of use, are damaged or soiled, or are missing accessories. Items sold as non-returnable — for example with a special coupon, or where the product page states so — are also excluded. Faulty items are handled separately.

Email shop-support@notta.ai with the following:

• Whether you want a refund or an exchange
• Where you purchased the item
• Your order number
• The product name
• The reason for the return

We aim to process requests within 24 hours and will reply with the return address and instructions.

After the returned item reaches us and the request is approved, we process the refund within 3–5 business days. The amount is returned to the payment method you used. Depending on your card issuer or bank, it may take a little longer to appear on your statement.

Yes. Please delete your data from any device that stores it before sending it back. When we receive a returned device, we reset it to factory settings and erase all personal data.

We accept faulty items regardless of the conditions above. A refund is available within 30 days of delivery, and an exchange within 1 year of delivery. We cover both return shipping and reshipping. Please contact shop-support@notta.ai with your order number and, if possible, photos or a short video showing the problem. Damage caused by misuse is not covered.

One year from delivery. Within that period we exchange items with a manufacturing fault at no cost to you.

Yes. We can send you a new unit if you pay 50% of its regular retail price. Contact shop-support@notta.ai to arrange this.

Yes, within 30 days of delivery and as long as the item is unopened. Return shipping is at your expense; we cover the cost of sending the replacement.

These terms apply to purchases made at this official online store. For purchases from other retailers, please follow that retailer’s policy. Resold or transferred items, and damage caused by misuse, modification, or accident, are not covered.

Email shop-support@notta.ai, or use the form on our support page. Our hours are Monday to Friday, 10:00–19:00 (JST), and we reply within 24 hours on business days. Including your order number helps us respond faster.

If you would like to purchase as a business, please get in touch with us. Email shop-support@notta.ai or use the form on our support page, and a member of our team will get back to you.

You can view and print (or save as a PDF) your receipt yourself — use the button on your order status page, or the link in your order confirmation email. If you need the recipient name or memo changed, please contact us at shop-support@notta.ai or through the form on our support page.